People read on-screen content differently than they read paper documents. The average online reader will lose focus after scrolling through two or three pages of the same document. They also tend to “skim and scan” more when reading online.
- "Chunk" long documents (and media) into smaller documents
- Write concisely
- Include boldface headings, bullets, tables, etc., to increase "scannability"
- Include "thumbnails" for content in folders
- Provide longer documents in a "printer-friendly" format
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